Service Lead Consultant

• Remote Working
• 5-month contract
• Outside-IR35
• Market Rates (c £500 to £525 per day)

We are seeking a Deputy Service Delivery Lead to support a leading government health agency in preparing and operating its Surge Response Service (SRS) platform, which provides contact management and diagnostic capabilities for outbreaks and larger-scale health threats.

Working alongside service leadership, you will coordinate operational readiness, manage preparedness projects and support the development of the service roadmap, collaborating with national, regional, clinical, policy and technical stakeholders.

This is an opportunity to play a key role in preparing a critical national health response service, helping ensure it is operationally ready, resilient and capable of responding to future public health threats.

• Strong project and operational delivery experience within complex public-sector environments.
• Experience preparing services for mobilisation, emergency preparedness, pandemic response or major incident programmes.
• Ability to translate policy and operational requirements into clear plans, deliverables and service requirements.
• Experience contributing to business cases and producing briefings for senior stakeholders.
• Excellent stakeholder management across clinical, policy, operational and technical teams.

• Coordinate operational priorities, activities and dependencies, escalating risks and decisions where required.
• Develop and maintain operational readiness and mobilisation plans, identifying gaps and driving actions to address them.
• Support service roadmap development, translating policy requirements and operational needs into practical delivery plans.
• Define requirements and support the commissioning of business and technical services.
• Manage preparedness projects, including budgets, milestones, risks and progress reporting.
• Prepare business case contributions, senior briefings and decision papers to support effective decision-making.

N.B. Candidates will have or be willing to undergo a basic level of security clearance prior to starting the role.