Customer Experience Coordinator

Location: Office

Type: Full-time, permanent

Be the first point of contact.

Keep things running smoothly.

Make every customer interaction count.

This role sits at the heart of Lumina Learnings customer experience.

As Customer Experience Coordinator, you’ll be the first person our clients and practitioners speak to. You’ll handle enquiries, keep things organised behind the scenes, and support the smooth delivery of events and programmes.

If you’re naturally helpful, organised, and enjoy making things work better, this is a great opportunity to build a career in customer experience and operations within a purpose-driven organisation.

• Be the first point of contact for client and practitioner enquiries (email, phone, systems)
• Respond quickly, professionally, and helpfully to customer queries
• Resolve issues or escalations when needed
• Support the Customer Experience Manager with more complex queries
• Keep customer records accurate in CRM and support systems
• Help meet service standards and response-time targets
• Spot recurring issues and suggest improvements

You’ll also help deliver a great experience around events and programmes.

• Support the coordination of events, workshops, and programmes
• Manage bookings, materials, logistics, and communications
• Work with internal teams to keep clients informed before and after events
• Prepare and share event materials and resources
• Manage merchandise and event stock levels

• You enjoy helping people and solving problems
• You’re organised, detail‑focused, and reliable
• You stay calm and professional when handling queries
• You like juggling different tasks and keeping things on track
• You’re looking to grow a career in customer experience

• 13 years experience in customer service, coordination, admin, or customer experience
• Strong written and verbal communication skills
• Excellent organisation and attention to detail
• Confidence using CRM systems and office tools (Outlook, Excel, Word)
• Ability to manage multiple priorities
• Right to work in the UK

• Experience supporting events or programmes
• Experience working in a fast‑paced environment

• Purpose‑led work in learning, development, and psychology
• A supportive, collaborative team
• Opportunity to build skills and grow your career
• A role where your work genuinely helps others

If you want a role where organisation, people skills, and care for the customer really matter, we'd love to hear from you.