Customer Representative

At Nationwide, a Customer Representative role supports customers with our services across channels, from till transactions and inbound calls to assisting with product applications through digital sales. You’ll provide first-class service in person, via phone and online, and you will be trained.

This role is important within the branch and helps protect and look after our customers by working closely as a team.

We need a Customer Representative for our branch in Reading, Berkshire
.

This role is a permanent position working full time, 35 hours per week
, Monday to Saturday. If this role is advertised as part time the salary will be pro rata.

You’ll need to be within a 45 minute commute of the branch you’re applying to work in. Our training pathway is designed to ensure you are successful in your role and the first 3 weeks are important to your career with us.

Whilst major banks continue to close branches, we’re keeping ours open. Nationwide’s commitment to the High Street means we now have the UK’s largest network, with over 600 branches. If the location you’re considering is outside the 45 minutes, please check our other vacancies closer to you.

Your training will be based virtually in-branch.

We ask that during the first weeks no holiday is taken to support successful onboarding.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

Uncompromisingly Customer, whatever our role.

The extras you’ll get

There are various employee benefits available at Nationwide, including:

• Access to private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path  a mutual, we’re owned by our members—those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo and share profits with our customers, putting their needs first.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

Once we’ve received your application successfully, we will invite you to the first stage: our online assessments.

Within a few hours you’ll receive a link to your unique candidate hub, where you’ll complete online assessments within 48 hours of applying; these include a situational judgment test, checking and numerical assessments—focused on what’s important to us in a member-facing role at Nationwide.

In your candidate hub you’ll also get hints and tips and watch videos from our colleagues giving you a good idea of what it’s like to work here at Nationwide.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

What you’ll be doing

Each branch is different, and we work together to have the best version of our branches. A Customer Representative may work at the counter completing transactions and educating customers on our digital services and easier ways to bank with us. Your role may include dealing with customer queries through our various channels including online and by phone. We build up our knowledge day in day out to ensure we can…