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HelpDesk/Support Customer Service Rep

Hybrid Helpdesk Agent — Customer Experience Champion

Job in Reading, Berkshire, RG1, England, UK
Listing for: Thames Water Utilities Limited
Full Time position
Listed on 2026-02-15
Job specializations:
  • Customer Service/HelpDesk
    HelpDesk/Support, Customer Service Rep
Salary/Wage Range or Industry Benchmark: 27000 GBP Yearly GBP 27000.00 YEAR
Job Description & How to Apply Below
A leading water utility company in Reading is seeking a Helpdesk Agent to deliver exceptional customer service through effective query resolution. The role involves managing customer relationships, providing accurate information, and supporting continuous improvement. Ideal candidates will have a strong customer focus and prior experience in a contact center environment. This position offers a competitive salary of £27,000 per annum, a generous pension scheme, and excellent benefits including holiday allowances.

A hybrid work arrangement is also available.
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