Advisor, Customer Service​/HelpDesk, Customer Service Rep

About The Role

We're seeking a pro‑active and self‑motivated Contract Advisor to work from one of our key customer sites in Aldermaston. The Contract Advisor will ensure key customers service levels are met through pro‑active management of their orders, back‑orders and stock settings. You will be an escalation point for customers to drive customer service, working alongside Arco support teams to deliver to our key customers’ expectations.

This is a part‑time position, working 24 hours per week Monday to Thursday covering our core hours of 9am‑3pm. Due to the customer site you will be working on, we will require the Contract Advisor to undergo BPSS (Baseline Personal Security Standard) and DBS checks.

• Ensuring our on‑site store is open for the core‑contracted hours of 09:00 – 15:00, Monday – Thursday (24 hours a week)
• Delivering first‑class customer service and effectively managing customer orders and quotations utilizing both Arco’s and customers ordering platforms
• Supporting AWE stakeholders to manage respiratory equipment
• Managing our dedicated customer email inbox
• Pro‑actively managing customer back‑orders, looking at ways to deliver on time, source alternatives and keep managers and customers updated
• Organising returns, collections and rotation of stock according to season
• Assisting with event planning

• £12.60 p/h plus bonus
• 32 days holiday inclusive of bank holidays
• Opportunity to purchase 5 additional days annual leave each calendar year (subject to qualifying salary)
• 2 fully paid Community Volunteering days every year
• An excellent pension (up to 8% Arco contribution) and x4 Life Assurance scheme
• A huge range of discounts to help with cost of living via Perkbox plus Employee Discount on Arco products
• Free, 24‑hour access to our Employee Assistance Programme
• Health Cash Plan where we’ll reimburse up to 100% of everyday healthcare costs
• Access to our Learning Management System, to support your personal and career development
• Long‑term service awards – we’re proud to have employees who have worked for us for 40 years

• Good communication skills
• Excellent customer service skills
• Self‑motivated
• Ability to plan, prioritise and effectively manage daily/weekly workload
• Knowledge/experience of Microsoft Office and SAP (ideal but not essential as full training provided)
• Able to deal with complex and demanding enquiries

With a proud 140‑year legacy, you’ll be part of something special when you join the UK’s leading safety experts. As the only integrated safety products and services business, Arco’s size, scale and reputation are why we have such an impressive portfolio of satisfied customers. It’s an exciting time for us, and whatever your role, you’ll play a part in Arco’s journey to become more profitable and sustainable.

To drive a performance culture, we consistently invest in our people to ensure we push for shared success. We respect and value everyone’s unique skills, experience and ideas so you’ll have ample opportunity to help shape our future growth and be rewarded for delivering against our targets. Diversity and Inclusion at Arco means understanding everyone’s views and giving colleagues a sense of belonging.

We respect and value individuals for their unique skills, experiences and ideas, to ensure we can be at our best. By creating a supportive and inclusive environment we will be an organisation capable of driving our strategic goals, attracting and developing great people to be a more profitable and sustainable business for generations to come. Be Safe, Be Yourself, Be Your Best.