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HelpDesk/Support Customer Success Mgr./ CSM Customer Service Rep

Hybrid SaaS Customer Experience Specialist

Job in Reading, Berkshire, RG1, England, UK
Listing for: Ciphr
Full Time position
Listed on 2026-02-20
Job specializations:
  • Customer Service/HelpDesk
    HelpDesk/Support, Customer Success Mgr./ CSM, Customer Service Rep
Salary/Wage Range or Industry Benchmark: 60000 - 80000 GBP Yearly GBP 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A fast-growing tech firm in Reading is looking for a Customer Success & Experience Specialist to enhance customer experience throughout their journey. Your duties will include analyzing customer needs, building relationships, and ensuring satisfaction. You will advocate for customers, increase loyalty, and collaborate with teams to continuously improve services. This hybrid role offers opportunities for development within a supportive environment, making it ideal for those dedicated to outstanding customer care.
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