Call Centre Manager; FTC

Position: Call Centre Manager (12 month FTC)
This is an amazing and exciting leadership role for a fun and innovative company. The position is to lead and develop a high-performing call centre team, delivering exceptional customer service while driving sales performance and operational excellence.

Location:

Reading (occasional travel to the Head office in Leeds)
Salary: up to £50K + 5K on successful contract completion
length: 12 month FTC

Hours:

8am to 6pm across 5 days per week (must be flexible on days)

Key Responsibilities

• Lead, coach, and motivate call centre agents to achieve service and sales targets.
• Drive revenue through effective sales, upselling, and customer engagement strategies.
• Ensure customer enquiries and complaints are resolved professionally and efficiently.
• Monitor performance metrics, identify improvement opportunities, and implement action plans.
• Oversee daily call centre operations, including scheduling, resource planning, and service levels.
• Produce performance reports and use data to drive continuous improvement.
• Maintain high standards of quality, compliance, and customer satisfaction.
• Monitoring measures such as Average booking value, cost per call, complaint SLA's and call answer rate %

Skills & Experience

• Proven experience in a call centre management or similar leadership role.
• Strong sales and customer service background.
• Excellent leadership, communication, and coaching skills.
• Experience using CRM and call centre management systems.
• Strong analytical, organisational, and problem-solving abilities.
• Ability to thrive in a fast-paced, target-driven environment.

Key Competencies

• Customer-focused and solution-oriented.
• Results-driven with strong commercial awareness.
• Effective people leader and motivator.
• Strong decision-making and accountability.
• Committed to continuous improvement and operational excellence.

If you are looking for an exciting leadership role dont hesitate and apply today