Retail Service Managers

Retail Service Manager – Reading

Join the Journey. Are you passionate about delivering exceptional customer service? Do you thrive in a fast‑paced, people‑focused environment? If so, Cross Country is looking for enthusiastic Retail Service Managers to join our dynamic team based in Reading.

As a Retail Service Manager, you will be the face of Cross Country onboard our trains – providing a warm welcome, delivering a high‑quality at‑seat catering service, and making every journey a positive experience for our customers. From serving refreshments in Standard Class to offering complimentary service in First Class, you will play a key role in ensuring passengers travel in comfort and style.

Starting salary: £26,888, rising to £34,061 after successful training (based on a 38‑hour week). Permanent, full‑time position with great career prospects. Comprehensive training and continuous support: your initial 4‑week training course will take place at our Customer Service Training Centre in Derby, where you will be trained on all aspects of the role. Opportunities to grow within a national transport brand.

• Excellent people skills – confident, approachable, and great at connecting with customers.
• Customer service driven – Maintains a strong focus on customer satisfaction by delivering efficient, and proactive service at all times.
• Strong work ethic – reliable, consistent, and committed to high standards.
• Team player – work seamlessly with onboard crew and local colleagues.
• Flexible – able to work early mornings, evenings, weekends, and bank holidays.
• Well‑presented – professional appearance that reflects our brand.
• Personality – authentic, energetic individuals, not robots!

Location requirement: you must live within 1 hour’s commute of Reading and be able to travel at unsocial hours reliably.

• Holiday allowance of 30 days, rising by one day a year up to a maximum of 35 days.
• Pension is defined benefit, with contributions varying but the benefit fixed and inflated each year.
• Free travel on Arriva Rail services (Cross Country, Chiltern, London Overground and Grand Central).
• 75% off travel on other UK rail companies.
• Discounted European rail travel after one year.

Final date to receive applications:
Monday 15th June 2026. Successful applicants will be required to attend a medical and have a DBS check.