Resident Liason Officer

Reading, United Kingdom | Posted on 01/06/2026

• General administration duties including filing, typing memos, letters and reports.
• Arrange meetings and provide refreshments as required.
• Answer and handle telephone calls, take messages and maintain a log of complaints/issues.
• Upload and scan data and assist the site‑surveying department.
• Distribute letters and emails.
• Support community engagement, newsletters, posters and events.
• Provide support to the Project Manager, Social Value, Resident Liaison Officers and site team.
• Organise and deliver community engagement sessions, outreach and drop‑in surgeries for residents.
• Support social value objectives for the project.
• Conduct resident surveys as required.
• Remain available and responsive.
• Organise meetings.

The successful candidate will be dealing with confidential information which should not be disclosed to a third party who may live or work in the area. The person should have the maturity to work within such a framework.

• Good IT skills to include Word, Excel, Outlook and the internet.
• Well organised and accurate.
• Good communication skills – written and verbal.
• Experience responding to customer or resident queries.
• Empathy and patience.
• Ability to work under pressure.
• Previous experience of working in a customer service, office environment or similar.
• Confident at using own initiative and working with minimal supervision.