Resident Services Coordinator

Overview

We are partnering with a rapidly expanding residential property business that continues to invest heavily in its people and customer experience function. As a result of ongoing growth, we are looking to appoint a Resident Services Coordinator to join our Reading-based team. This role is ideal for someone who enjoys speaking with customers, resolving queries, coordinating solutions and delivering a first‑class service.

You will become a key point of contact for residents, helping to ensure a smooth and positive experience throughout their tenancy journey.

Position: Resident Services Coordinator
Location: Reading
Salary: £26,000 - £28,000 + Benefits
Working arrangement: Hybrid – 4 days in office, 1 day from home

• Handling inbound calls from residents and providing a professional, friendly and efficient service
• Making outbound calls to residents to provide updates and proactive support
• Managing customer enquiries and service requests from initial contact through to resolution
• Following up with residents to ensure issues have been resolved and service standards have been met
• Accurately recording all customer interactions within the CRM system
• Coordinating appointments, inspections and access arrangements
• Supporting residents with tenancy‑related enquiries and processes
• Assisting with virtual move‑in activities and resident onboarding
• Providing basic support and guidance relating to property technology and connected home systems
• Liaising with internal departments to ensure requests are handled efficiently
• Escalating urgent or complex issues where appropriate
• Supporting wider operational and administrative projects as required

We are particularly interested in candidates who have experience in the following roles:

• Customer Service Advisor
• Contact Centre Advisor
• Call Centre Advisor
• Customer Support Executive
• Service Coordinator
• Customer Experience Advisor
• Helpdesk Advisor
• Resident Services or Housing Customer Service roles

You will also have:

• Previous experience in a telephone‑based customer service environment
• Excellent communication and interpersonal skills
• Strong administration and organisational abilities
• A professional and empathetic approach to customer interactions
• The ability to prioritise workloads and manage multiple tasks effectively
• Good IT skills, including Microsoft Office and CRM systems
• A proactive approach to problem‑solving
• Strong attention to detail

Property sector experience would be advantageous but is not essential. Full training will be provided.

• Salary up to £28,000
• Hybrid working – 1 day per week from home
• Modern Reading offices
• Excellent training and onboarding
• Supportive and collaborative team environment
• Opportunity to join a growing and successful business
• Genuine long‑term career progression opportunities
• Exposure to a thriving and expanding property sector