Graduate Accountant - Customer Support

Overview

Location: Hybrid, 3 days a week in the South Reading Area office

Why: Fin Tech SaaS Vendor experiencing huge growth

• Answer customer support telephone calls and emails, providing exceptional customer care
• Build your knowledge of accountancy, tax and accounts by researching and answering questions from customers.
• Build your knowledge of products and use this to resolve customers  questions
• Assist existing and prospective customers with general sales enquiries
• Suggest new or improvements to support materials (FAQ’s, user guides and knowledge base)
• Work collaboratively ensuring you are building your individual knowledge of products and tax and accounting processes

• A degree that included an accountancy or finance module such as business, accountancy, finance
• 6 months + experience in a customer service role (including phone and email support)
• Understanding of the type of accounting processes, reports and statements companies use
• A confident, calm and concise telephone manner
• Clear communication both written and spoken
• An analytical and organised approach to problem solving
• The ability to interact positively with customers at all levels
• To work well under pressure

For more information please contact Katie at Matched.