Customer Service Executive

Customer Service Executive - £28-30K - RG2 post code
To deliver a high standard of customer service by ensuring all clients and prospective clients are supported in an efficient, professional, and friendly manner across all communications and interactions.

Purpose
To take ownership of client communication and project delivery from the point of handover from Sales or upon client approval, ensuring smooth execution and a positive customer experience throughout.

Ideally, previous experience working within a small business environment, with the flexibility and adaptability to support a variety of functions and priorities is highly desirable.

Key Responsibilities

Manage the day-to-day coordination of live client orders and projects
Maintain and update CRM systems, ensuring all client activity is accurately recorded
Work closely with the Sales team to support quotations, conversions, and ongoing client enquiries
Provide timely updates to clients on production progress and order status
Support client decision-making with clear commercial and technical guidance
Escalate operational or service-related issues to the management team when required
Monitor production schedules and capacity to ensure deadlines and project milestones are met
Identify opportunities to improve processes and contribute to continuous improvement across teams

Person Specification

Strong understanding of delivering exceptional customer service
Commercial awareness with the ability to manage multiple client relationships
Confident communicator, able to influence and challenge where appropriate
Ability to identify and manage commercial risks effectively
Ideally, previous experience working within a small business environment, with the flexibility and adaptability to support a variety of functions and priorities.

Key Skills & Attributes

Customer-focused and service-driven
Strong communication and interpersonal skills
Highly organised with good attention to detail
Calm and effective under pressure
Professional, tactful, and approachable
Reliable and dependable team player

Skills & Knowledge

Experience using CRM and/or MIS systems

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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