Customer Engagement Lead - Teddington

What we offer

Alongside a competitive salary, we offer a great range of benefits including:

• Hybrid/flexible working
• Pension payments doubled by us, up to a maximum employer contribution of 11.3%
• 29 days annual leave plus bank holidays
• Enhanced family leave
• Simply Health level 5 healthcare plan
• Generous annual wellbeing allowance

Our full list of benefits can be found further down this page.

Who were looking for

Download full job description here

Youll champion the customer voice, driving continuous improvement and strengthen the relationship between RHP and our customers by designing, delivering, and evaluating high quality engagement activities, ensuring residents have meaningful opportunities to influence services, shape decision making, and hold the organisation accountable in line with the Social Housing (Regulation) Act 2023 and the Regulator of Social Housings Tenant Satisfaction Measures (TSMs).

Youll be a strong communicator who enjoys working with a wide range of people and communities, and youll feel comfortable facilitating engagement activities, workshops, and discussions both in person and online. Youll be able to drive usage and meaningful insight using our new online resident engagement platform.

Youll be highly organised, able to manage multiple priorities, and confident analysing feedback and turning it into practical actions that improve customer experience. Knowledge of digital engagement tools and platforms and a project management qualification or previous experience of managing projects to completion would be an advantage.

When we're hiring, we look for people who connect with our KOSMIHC values:

• We know our stuff
• We make it happen
• We care

Feel a connection? If this sounds like you, click on apply now!

** We reserve the right to close the vacancy early if we receive a large number of responses. If it interests, you please apply ASAP to avoid disappointment**

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