Centre Executive Brighton

The Centre Executive is accountable for the effective operation, revenue growth, and customer satisfaction within the centre. Acting in a supervisory capacity to Centre Operations Assistants, this role is dedicated to ensuring an exceptional customer experience, seamless day to-day operations, and successful sales initiatives.

Working closely with the General Manager, the Centre Executive plays a pivotal role in the centre's commercial performance and achievement of key performance indicators (KPIs), with a strong focus on revenue generation beyond fixed office space.

Key Responsibilities

Customer Service & Customer Relations

• Provide exceptional customer service, ensuring high levels of satisfaction and retention.
• Conduct professional, welcoming tours, managing the process from initial engagement through to successful negotiations to secure new business.
• Cultivate strong customer relationships through regular communication, events and proactive service.
• Promptly resolve customer complaints, striving to exceed satisfaction expectations.

Operations Management

• Oversee the daily operations of the centre, including opening, closing, and upholding service and cleanliness standards.
• Ensure health and safety compliance, maintaining necessary certifications and addressing issues promptly.
• Manage facility requirements, including rep...