Customer Support Specialist

• Develop good customer relations and provide support to Regional Sales Managers and assigned independent sales representatives
• Work with internal departments in a team‑based environment to ensure customer needs are met
• Enter orders received via email using the ERP system
• Prepare quotes or assist independent sales representatives with quote preparation using the ERP system
• Resolve customer service issues, including tracking orders, confirming ship dates, issuing returns, coordinating with production, and informing customers of delays
• Provide technical product assistance with support from a Senior Customer Support Specialist
• Create material lists from specification drawings
• Recommend changes to bills of materials
• Complete owner’s manuals and customer submittals

• Bachelor’s degree required; or one to three years of experience in a customer service, inside sales, or other service-related role and a high school diploma
• Experience with Microsoft Office Suite required
• Proven ability to learn and apply the knowledge gained
• Prior experience using an ERP system a plus
• Knowledge of principles and processes for providing customer service
• Attention to detail
• Good working knowledge of word processing, spreadsheet programs, managing files and records, and other office procedures
• Active listening skills
• Time management skills and ability to meet deadlines
• Service orientation
• Critical thinking skills
• Ability to communicate effectively verbally and in writing
• Ability to establish and maintain interpersonal relationships
• Ability to learn and understand the technical aspect of manufactured products
• Work performed in office setting
• Ability to sit for prolonged periods of time

Demonstrates strong customer service skills, effective communication, and the ability to work collaboratively in a team environment. Proficient in using ERP systems and Microsoft Office Suite to manage orders, prepare quotes, and resolve customer issues.

• Customer Service Experience
• ERP System Proficiency
• Microsoft Office Suite
• Attention to Detail
• Effective Communication

• ERP System
• Order Management
• Quote Preparation
• Material List Creation
• Technical Product Assistance

• Active Listening
• Time Management
• Service Orientation
• Critical Thinking
• Interpersonal Relationship Building

• Bachelor’s Degree

• Customer Relations
• Sales Support
• Office Procedures
• Service-Related Role

• Microsoft Office Suite