If you're someone who takes real pride in creating a great first impression, keeps a cool head when things get busy, and genuinely enjoys working with people every day, this could be a great fit. Our client is a flexible workspace provider based in Reading, and they're looking for a Centre Operations Assistant to join their on-site team.
About our clientOur client operates a professional flexible workspace centre in Reading, providing office space, meeting rooms, and workspace solutions to a range of businesses. They take their service standards seriously and operate with a strong focus on compliance, safety, and customer experience.
The roleReporting to the Centre Operations Manager, you'll be the face of the centre day to day. This is a varied, hands-on role that blends customer service with building operations, health and safety compliance, and some commercial responsibility. It's fully site-based, full-time, Monday to Friday.
What you'll be doing- Welcoming customers and visitors to the centre and delivering a consistently high standard of service
- Conducting pre-event inspections of meeting rooms and show offices ahead of viewings and bookings
- Managing health and safety compliance, including contractor oversight, iAuditor checks, incident reporting, and RIDDOR compliance
- Supporting customer move-ins and building lasting relationships with existing customers to identify upselling opportunities
- Ensuring all customer agreements and documentation are accurate and compliant with GDPR and AML requirements
- Handling general administration and coordinating planned works with contractors
Essential
- Previous customer service experience in a face-to-face environment
- Confident using Microsoft Office 365, including Word, Excel, and Outlook
- Strong attention to detail and good organisational skills
- Comfortable working independently and using your own initiative
- Clear, confident communicator with a can-do attitude
Desirable
- Familiarity with health and safety processes or compliance administration
- Experience in a workspace, facilities, hospitality, or property environment
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