Customer Support Administrator

Customer Support Administrator - £25,000 - £30,000

We are recruiting for a Customer Support Administrator to join a friendly and busy team based in Reading. This is a fully office-based position, offering a salary of £25,000 - £30,000 depending on experience.

The successful candidate will provide customer service and administrative support, handling enquiries, coordinating engineer appointments and ensuring the smooth running of daily operations.

As the Customer Support Administrator, you will be responsible for:

Handle customer enquiries and resolve issues efficiently
Coordinate engineer diaries, maintenance visits and installations
Log and track customer faults through to resolution
Process customer orders, quotations and delivery notes
Liaise with customers, engineers and suppliers
Maintain customer records and provide general administrative support

Benefits:

Salary of £25,000 - £30,000
24 days holiday
Free parking and pension scheme
Cycle to Work Scheme
Staff kitchen with sofa, TV and free tea and coffee
Free life assurance and long-term sickness benefit covering two-thirds of salary until retirement
Option to purchase company shares

Experience required:

Previous office-based customer service or administration experience
Excellent communication and organisational skills
Ability to prioritise a busy workload and resolve problems
Confident using Microsoft Office
Salesforce and Xero experience advantageous