Customer Service Administrator

Customer Service Representative - 6 Month Temporary Role £15.00 per hour | Full Time | Hybrid 6-month temporary position 35 hours per week Hybrid: 4 days office / 1 day WFH Monday-Thursday: 9:00am-5:00pm Friday: 9:00am-3:30pm Overtime available Start: ASAP

The Role We are looking for an experienced Customer Service Representative to support UK customer accounts. This is a varied role combining customer service, order processing and administration. Key duties include:
Managing customer enquiries by phone and email Processing customer orders and quotations Updating customer records and account information Monitoring orders and arranging delivery updates Tracking deliveries and liaising with couriers Resolving customer queries and complaints Managing a shared inbox, including filing and coding emails Liaising with Finance, Sales, Planning and Distribution teams Providing customers with updates on stock, pricing and payments Supporting daily operational meetings General customer service and administration duties 2 years' customer service or administration experience Confident dealing with customers by phone and email Strong communication and organisational skills Good attention to detail Able to resolve queries and problems efficiently Good Microsoft Word and Excel skills SAP/order processing experience would be an advantage Additional languages, particularly Nordic languages, would be a bonus If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

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