Service Advisor

We are working with a long-standing, independent motor trade business based in Reading, known for their consistent growth, excellent customer care, and commitment to high standards of service. They support both private and business customers across a wide range of vehicle needs.

Due to continued success and internal growth, they are now seeking to add a Service Advisor to their team – someone who thrives in a customer-facing role and enjoys the pace and challenge of a busy service department.

As a Service Advisor, you will be the face of the aftersales department, taking care of customer bookings, managing repair updates, and ensuring a smooth, informed journey throughout each visit.

• Managing service and repair bookings efficiently
• Providing clear updates and advice to customers on progress and additional work required
• Liaising with the workshop team to ensure accurate job completion and turnaround
• Handling service admin tasks including invoicing and warranty claims
• Maintaining strong customer relationships and high satisfaction levels
• Promoting additional services where appropriate

• Previous experience in a Service Advisor or similar aftersales role (essential)
• Strong communication and customer service skills
• Confident working in a busy dealership or independent garage environmentI
• T literate - experience with DMS systems advantageous
• Positive, team-oriented attitude
• Full UK driving licence required

• £28,000 - £33,000 basic salary (depending on experience)
• Realistic OTE of £37,000
• Monday to Friday, 8:00am – 6:00pm
• 1 in 3 Saturdays, 8:30am – 12:30pm (on rota)
• Ongoing manufacturer training and personal development
• Supportive, friendly working environment
• Employee benefits and staff discounts

If you're an experienced Service Advisor looking to join a professional and rewarding working environment – we'd love to hear from you.