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Job Description & How to Apply Below
We are looking for a positive, flexible, and customer-focused individual to join our busy call center as a Court Funds Team Member. In this role, you will be responsible for providing excellent customer service to our customers, resolving their queries in a timely and efficient manner. You will also be responsible for working with other team members to ensure that we meet our customer service goals.
The role is full-time (37 hours per week). Shift Pattern to cover the following working hours:
Monday-Thursday 8-6 (7.5-hour days), Friday 8-5 (7-hour days).
What we offer:
As a valued employee of the Manpower, you'll have access to a range of amazing benefits;
We offer a pre-12-week arrangement of 25 days annual leave per annum, which will increase to 33 days post 12-week arrangement. Staff discounts (range of lifestyle goods and services) Pension contribution Personal Accident Insurance Eye care vouchers Referral Schemes Save-As-You-Earn-Scheme MyPath Development programme (our Global Programme through dedicated Talent coaches that have been accredited to guide employees through a portal of specifically identified online courses through Power-You training portal) What we are looking for : A CFO Team Member is someone that has a positive approach and a can-do attitude.
You'll need to be open to change and not be afraid to take on challenges. The CFO Team Member role requires flexibility and a need to adapt between fulfilling customer support work and dealing with incoming calls, when required. Accuracy and attention to detail is required when processing back-office work, and the ability to handle a variety of incoming back-office work and to identify where a case is out with their capability.
The role works within a fast paced and challenging environment that has the customer at the very heart of everything we do. You'll need to demonstrate flexibility in your thinking and be able to adapt to new situations including those outside your own area.
Role Responsibilities:
Service Delivery:
Deliver customer query resolution across several customer contact channels; consistently meeting performance indicators in accuracy and timeliness Performance management:
Actively engage in training, coaching and performance management. Displaying the skills and behaviors required to be truly customer centric. Team spirit and wellbeing:
Proactively support company initiatives around staff wellbeing. Communication and Engagement:
Be clear & concise in written, verbal and email communication. Problem solving and Transformation:
Record and act as appropriate on customer feedback and trends. Proactively support the transformation and change activities to support contractual requirements around making NS&I easier to do business with. Compliance and Regulation:
Follow all compliance, legal and regulatory requirements, completing all relevant training. Industry awards:
Support the maintenance of all relevant Industry standards (ISO, IIP, CCA etc.). If you receive suspicious outreach claiming to be from us, please contact us via the Manpower Group website.
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