After Sales

After-Sales Service Associate

Location:

RG7, Berkshire Job Type: Permanent, Full-Time Join a leading global provider of laboratory automation and life sciences solutions as an After-Sales Service Associate. Based in Reading, this role offers a fantastic opportunity for a customer-focused professional with experience in customer service, sales support, account management, or service administration. You will play a pivotal role in driving customer retention, recurring revenue, and service excellence across the UK market.

Day-to-Day Responsibilities:
Manage customer accounts throughout the after-sales service lifecycle. Prepare and deliver tailored quotations for service contracts and chargeable services. Proactively follow up on leads, opportunities, and quotations to maximise revenue. Drive customer retention through renewals, service contracts, and recurring service offerings. Identify cross-selling and upselling opportunities. Manage service contract and warranty administration. Maintain accurate customer, contract, and instrument records within CRM and ERP systems.

Work collaboratively across departments to deliver a seamless customer experience. Resolve customer enquiries and complaints efficiently and professionally. Ensure compliance with company procedures, pricing policies, and CRM requirements. Support the achievement of after-sales revenue and service targets. Required Skills &

Qualifications:

Proven experience in customer service, sales support, account management, or a commercial administration role. Strong customer-focused approach with the ability to build relationships remotely. Proficiency in Microsoft Office 365, particularly Excel and Outlook. Comfortable working with CRM systems and ERP platforms. Strong organisational skills with excellent attention to detail. Ability to manage multiple priorities and meet deadlines. Excellent written and verbal communication skills.

Self-motivated and able to work independently as well as part of a team. Fluent English language skills. Desirable:

Experience with in Life Sciences, Medical Technology, Pharmaceutical, or other regulated industries. SAP experience. Commercial or Business Administration qualifications. Additional European language skills. Benefits:
Opportunity to join an innovative global organisation within the life sciences sector. Collaborative and supportive international team environment.

Career development and training opportunities. A varied role combining customer service, commercial support, and business development. Exposure to a highly technical and innovative product portfolio. If you are a customer-focused professional looking to develop your career within a growing, international organisation, we'd love to hear from you. Apply today or contact Reed Business Support for a confidential discussion.