Customer Service Advisor

Customer Service Advisor

Location:

Chandlers Ford
Hours: 37.5 hours per week, Monday – Friday 9am – 5pm (office based)

Our client is a successful business experiencing rapid growth, with a strong reputation for developing talent and offering excellent career opportunities across the UK, we are looking for a proactive and motivated Customer Service Advisor to join our team.

This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering outstanding customer service

• Answer incoming calls from customers and technicians, resolving queries efficiently with a focus on first-time resolution
• Take ownership of customer concerns and work proactively to improve satisfaction and retention
• Manage emails from central inboxes, ensuring emergency call-outs are raised accurately and promptly
• Chase purchase orders for upcoming services and provide accurate cost information
• Process service orders referred by the Service Team
• Support customers with queries in a professional and helpful manner
• Maintain accurate data within our ERP system
• Arrange hotel bookings for technicians as required
• Escalate any issues that may impact customers or business operations
• Promote additional products and services to support business growth
• Develop a solid understanding of fire and security products to assist customers effectively
• Support onboarding and training of new team members
• Collaborate positively with internal teams across the business