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Multichannel CX Lead: End-to-End Journeys & Strategy

Job in Reading, Berkshire, RG1, England, UK
Listing for: Allscreens Nationwide Ltd
Full Time position
Listed on 2026-08-26
Job specializations:
  • Education / Teaching
    Digital Marketing
Salary/Wage Range or Industry Benchmark: 63000 - 70000 GBP Yearly GBP 63000.00 70000.00 YEAR
Job Description & How to Apply Below

Thames Water is seeking a Contact Channel CX Lead to drive multi-channel customer journeys and lifecycle experiences. You will oversee channel performance, lead journey managers, and implement best practices across email, SMS, and other touchpoints to deliver engaging, cost-efficient communications.

You’ll blend storytelling with data-driven insights, guiding technology adoption and cross-functional collaboration.

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