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Multichannel CX Lead: End-to-End Journeys & Strategy
Job Description & How to Apply Below
Thames Water is seeking a Contact Channel CX Lead to drive multi-channel customer journeys and lifecycle experiences. You will oversee channel performance, lead journey managers, and implement best practices across email, SMS, and other touchpoints to deliver engaging, cost-efficient communications.
You’ll blend storytelling with data-driven insights, guiding technology adoption and cross-functional collaboration.
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