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Job Description & How to Apply Below
Hybrid Working Southampton About the team
Join us and you'll have the opportunity to make an impact within an organisation committed to delivering sustainable outcomes. At Ordnance Survey, we use location data and intelligence to help customers build resilient communities, protect the environment, improve public services, and develop critical infrastructure.
Our Marketing team plays a vital role in connecting customers with the products, services, and insights that help them solve real-world challenges. We work collaboratively across the business to create engaging customer experiences that build awareness, trust, and long-term relationships.
About the role
At the heart of the Customer Engagement team is a clear goal: to build personalised, meaningful connections that drive lasting customer loyalty. We craft data-led, omnichannel journeys, and we're looking for an enthusiastic, innovative Customer Engagement Executive to help bring them to life.
As part of a collaborative team of four within the wider Digital Marketing function, you'll work across app, eCommerce, and B2B/G channels. Reporting to the Customer Engagement Manager, you'll play a key role in shaping how we communicate with our customers.
You'll be working within the Customer Engagement Team, crafting impactful, data-driven communications that captivate geospatial businesses and outdoor enthusiasts alike. From design right through to experimentation and personalisation, this role offers an exciting blend of creativity, strategy and performance.
Create compelling content across email (triggered and solus), SMS, and in-app notifications for both B2B/G and B2C audiences
Own and manage the solus email calendar, collaborating with stakeholders to ensure timely, clear communication of key events and promotions
Run regular A/B/n tests to optimise performance-experimenting with copy, visuals, timing, and more Leverage behavioural data to deliver personalised product recommendations, feature highlights, and location-based inspiration
Contribute to performance reporting, sharing insights and results with confidence and clarity
Support campaign design with high-quality creative assets for giveaways, sign-up forms, and promotional activity
Get hands-on with helping to grow our triggered journeys, gamified loyalty programme, and lead scoring capabilities
What we're looking forWe're after someone who's not just creative, but also analytical - a proactive communicator who thrives in a fast-paced, collaborative environment. You'll bring:
A flair for creative design and copywritingA data-driven mindset with a passion for testing and optimisation
Strong collaboration and stakeholder management skills
The ability to juggle multiple projects with calm, clear-headed problem-solvingA solid grasp of storytelling, marketing trends, and customer psychology
Confidence using tools like Photoshop, Figma, or similar
Experience with platforms such as Braze, Dot Digital, or Microsoft Dynamics 365
An interest in technology, data, geography, mapping or the outdoors.
The rewards
We want you to love what you do and feel supported to do your best work.
Our benefits include:
Competitive salary and pension (OS contribute up to 12.07%)Performance‑related bonus (where applicable)28 days annual leave plus bank holidays (increasing with service)
Enhanced family leave, including paid partner leave
Hybrid and flexible working options
Learning and development support, coaching and mentoring
Free subscription to OS Maps and access to wellbeing support
Volunteering leave and matched fundraising
Location & working pattern
We embrace a hybrid working model at OS, because we believe in flexibility and balance.…
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