Systems Engineer

The Systems Engineer role is responsible for coordination, support, management, and execution of L2 level proactive and reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

This role will require security clearance

• L1-Fault Management Level Assurance Support Activities
• L1-Fault Management Level Incident Management
• Responsible for L1-FM level operation and maintenance (O&M) of data & systems delivery solutions and services.
• Support 2nd level team in meeting or exceeding the data & system Nodes network availability targets & responsibilities.
• Work within well-defined system support guidelines.
• Prioritise faults to meet SLA/WLA.
• Investigate alarms & faults/cause related to system/network problems at L1-FM level.
• Ensure accurate working methodology.
• Coordinate with all teams to handle emergencies and, if required, coordinate with stakeholders (MSIP).
• Handle alarms, trouble tickets and investigate faults/cause related to system/network problems at L1-FM level.
• Participate in internal discussions to improve overall network performance and make recommendations wherever possible.

• Degree or equivalent experience within Electronics & Telecommunication Engineering or similar.
• Industry experience: IP/Data/System/ISP/Enterprise.
• Years of experience: 2-6 years of practical knowledge.
• Superb interpersonal skills and ability to handle end customers to ensure their problems are addressed.
• Very good knowledge of
  * nix systems, Red Hat Linux and associated systems such as satellite would be an advantage.
• Understanding of the TCP/IP and standard protocol suites (ARP, ICMP, TCP, UDP, TFTP, DNS, HTTP, NTP, etc).
• Experience in troubleshooting issues in a complex server network environment with knowledge of key ISP technologies such as DNS, RADIUS, NTP, DHCP, etc.
• Good experience of multi-vendor server hardware platforms such as Oracle, HP, Cisco, Netapp, etc and Unified / Hyperconverged systems (Dell VxRail, Cisco UCS, etc).
• Experience with virtualization technologies such as VMWare ESXi / VSAN, KVM, etc.
• Understanding of network routing/switching protocols, load balancers, etc. would be beneficial to the role.
• Delivering results and meeting customer expectations.
• Ability to influence, persuade and mobilise internal/external resources to fulfil customer requirements.
• Well organised, able to multitask, solve problems, and think strategically.
• Ability to deliver clear and concise reports/feedback to peers and management, adapting communication style appropriately.
• Ability to influence and persuade multi-customer NOC teams on fault ticket quality to fulfil field engineer requirements.

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