Pensions Administrator

At XPS Group we operate a hybrid/flexible working style. We are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, sexual orientation, religion or belief. As part of our Disability Confident pledge we run the ‘Offer an interview’ scheme  you have a disability and meet the ‘essential criteria’ described in the person specification for the role being applied for, you are guaranteed an interview.

Access to the Disability Confident scheme simply requires you to (1) show you meet the essential criteria described in the person specification, and (2) in the Offer an Interview Scheme section on our application form tick the box for ‘do you wish to be considered under the Guaranteed Interview Scheme?’ If you are successful in your application you undertake pre‑employment checks which include:
Right to Work confirmation, DBS Disclosure check, Qualification checks, Employment and/or educational references covering five years & Satisfactory credit check. If you have any questions or require further assistance, please email

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included. As disability confident committed, we will support all applicants throughout the recruitment process. Each stage of the process is inclusive and offers reasonable adjustments where required. If you need the job description in an alternative format or would like us to do anything differently during the application process, please let us know.

Contractual hours: 36.25

Basis:
Full Time

Job category/type: XPS Administration

Date posted: 26/05/2026

Job reference: REQ
003625

Pensions Administrator (Insurance)

Location: Reading

Employment Type: Permanent, Full Time

Grade: Associate

Hybrid

XPS Group is a prominent and growing UK consultancy and administration firm within the pensions and insurance sectors. As a FTSE 250 company with over 2000 employees, we leverage expertise alongside advanced technology to serve over 1,400 pension schemes and their sponsors. Our goal is to foster a workplace where diverse talents thrive.

Our teams of pensions administrators provide services to a wide range of insurance and trust-based pension schemes, including defined benefit, defined contribution, career average revalued earnings, and hybrid schemes. We are currently seeking a Pensions Administrator to join our team, to provide an effective and efficient pensions administration service to XPS Administration clients, whilst participating in achieving team objectives. This is a hybrid role with an office presence expected twice per week but will require more office time during the initial ‘settling in’ period.

• Performing various administration tasks e.g. handling of data changes, general enquiries, retirements, transfers and deaths, this includes:

• Adhering to best practice procedures in all aspects of pensions administration related tasks as defined by the Company.
• Updating relevant pension administration databases and systems.
• Logging post/correspondence.
• Handling HM Revenue and Customs (HMRC) queries.
• Receiving and handling internal and external telephone queries.
• Running automated systems calculations.
• Performing manual benefits calculations.
• Producing letters to ‘draft standards’ via Electronic Document Management system (EDM) in response to customer queries and arranging for them to be issued after checking.
• Returning original documentation and certificates to customers.
• Amending of, and with experience developing into checking non‑financial work e.g. change of address.
• Developing a basic knowledge and awareness of insurer and associated schemes.
• Assisting the team with project related work e.g. bulk mailshots to scheme members.
• Working closely with other departments/teams both internal and external to the Company in order to provide a total service to our clients.
  
  E.g. Pensions Accounts, Payroll, Administration Support and others as required.
• Ensuring the accurate updating of time recording system (Virtual Office) for…