Collections Officer

A fantastic opportunity has arisen for an experienced Collections Officer within a global leading provider of financial services in Berkshire.

The successful candidate will be responsible for managing delinquent customer accounts, ensuring timely recovery of overdue payments, and maintaining compliance within regulatory standards.

Key Responsibilities

• Proactively manage late-paying customers through telephone and written communication
• Negotiate repayment arrangements and forbearance solutions where appropriate
• Operate within Consumer Credit Act (CCA) and FCA guidelines
• Ensure all actions adhere to internal policies and regulatory requirements
• Handle sensitive conversations with empathy, balancing customer needs and business objectives
• Provide clear explanations of terms and consequences of non-payment
• Maintain accurate records of all interactions and agreements
• Prepare reports on collections performance and escalate high-risk cases
• Work closely with Recoveries, Risk, and Client Services teams to resolve complex cases

Key requirements

• Strong communication and negotiation skills
• Ability to build and maintain strong relationships and communicate with key interfaces
• Analytical skills
• Client focus
• Negotiation and decision making
• Knowledge of asset finance products and collections processes.
• Familiarity with regulatory frameworks (CCA, FCA)
• Ability to manage high-volume workloads under pressure
• Proficiency in MS Office and collections systems

Technical knowledge

• Regulatory Knowledge as applicable to role
• Understanding of lease and asset finance
• Knowledge of Consumer Credit Act and other regulatory requirements
• AML /KYC requirements
• To act with integrity at all times and embrace the philosophy of treating our customers fairly

In return you can expect a competitive basic salary, plus bonus and a good range of additional benefits.