Collections Officer

Job Description A fantastic opportunity has arisen for an experienced Collections Officer within a global leading provider of financial services in Berkshire.

The successful candidate will be responsible for managing delinquent customer accounts, ensuring timely recovery of overdue payments, and maintaining compliance within regulatory standards.

Key Responsibilities Proactively manage late-paying customers through telephone and written communication

Negotiate repayment arrangements and forbearance solutions where appropriate

Operate within Consumer Credit Act (CCA) and FCA guidelines

Ensure all actions adhere to internal policies and regulatory requirements

Handle sensitive conversations with empathy, balancing customer needs and business objectives

Provide clear explanations of terms and consequences of non-payment

Maintain accurate records of all interactions and agreements

Prepare reports on collections performance and escalate high-risk cases

Work closely with Recoveries, Risk, and Client Services teams to resolve complex cases

Key requirements

Strong communication and negotiation skills

Ability to build and maintain strong relationships and communicate with key interfaces

Analytical skills

Client focus

Negotiation and decision making

Knowledge of asset finance products and collections processes.

Familiarity with regulatory frameworks (CCA, FCA)
Ability to manage high-volume workloads under pressure

Proficiency in MS Office and collections systems

Technical knowledge

Regulatory Knowledge as applicable to role Understanding of lease and asset finance

Knowledge of Consumer Credit Act and other regulatory requirementsAML /KYC requirements

To act with integrity at all times and embrace the philosophy of treating our customers fairly

In return you can expect a competitive basic salary, plus bonus and a good range of additional benefits.

Please contact Tom Abbott for further information:07530