Pensions Administration Manager

Location: Reading (Hybrid)

Grade: Senior Consultant

Employment Type: Permanent, Full Time

REQ
003889

XPS Pensions Group is no ordinary company. We've earned numerous awards and accolades, making us an industry leader in Pensions Consultancy. As the largest pure pensions consultancy in the UK, we are a team of approximately 2,300 employees spread across 15 locations nationwide. Listed on the London Stock Exchange Main Market, we pride ourselves on our ability to think and act differently, offering expert advice to over 1,600 pension schemes and administering pensions for over 1,000,000 members.

Our teams of pension administrators provide services to a wide range of trust-based company pension schemes, including Defined Benefit (DB), Defined Contribution (DC), Career Average Revalued Earnings (CARE) and hybrid arrangements. Our services span scheme administration, member communications, payroll, pension scheme accounting, technical consultancy and de-risking projects.

Our administration model is scheme-based, meaning each team takes ownership of the full service delivered to its clients. This approach enables us to build lasting relationships, develop deep scheme knowledge and provide a consistently high standard of service.

At XPS, we believe great pensions administration is about more than technical accuracy. We are committed to delivering exceptional outcomes for both our clients and their members, combining technical expertise with outstanding customer service.

This is an excellent opportunity for an experienced Defined Benefit Pensions professional to take ownership of a significant client portfolio, lead and develop a high-performing team, and play an active role in the continued success and growth of one of the UK's leading pensions administration businesses.

Working closely with the Deputy Managers, you will act as a key day-to-day contact for an assigned portfolio of clients, ensuring the delivery of high-quality pensions administration and consultancy services. You will also contribute to business improvement initiatives, support strategic objectives and help drive operational excellence across the function.

This role offers the opportunity to work with a diverse portfolio of Defined Benefit pension schemes while leading and developing a talented administration team. You'll have the autonomy to build strong client relationships, influence service delivery, drive continuous improvement and contribute to the future growth of the business.

Whether you are an experienced Pensions Administration Manager or a highly capable Deputy Manager ready for the next step in your career, XPS offers a collaborative environment where your expertise, leadership and ambition can make a genuine impact.

As a Pensions Administration Manager, you will lead the delivery of high-quality Defined Benefit pensions administration services across your assigned client portfolio. Combining strong technical expertise, client relationship management and people leadership skills, you will be responsible for ensuring outstanding service, developing team capability and supporting the commercial success of the business.

• Assisting or where appropriate leading the provision of pensions administration services for the assigned XPS Administration client portfolio
• Overseeing day to day management of client relationships with trustees and corporate clients, and participation in trustee and client meetings where applicable. Taking a proactive stance to gain an extensive knowledge of assigned client portfolio to ensure client confidence, credibility and trust. Reacting to clients’ needs in a positive manner whilst maintaining the commercial interests of the business.
• Act…