Emergency Planner

Job title Emergency Planner  Division Asset Operations & Capital Delivery Location Hybrid - Kemble Court - RG2 6AD
Contract type Permanent Full/Part-time Full-time Salary This role will be paid from £45,250 up to £50,000 per annum depending on skills and experience Job grade B Closing date 05/10/2026

As an Emergency Planner at Thames Water, you’ll play an important part in helping us prepare for, respond to and learn from incidents that could affect our customers, communities and operations. You’ll work across the business and with external resilience partners to develop practical emergency plans, support live incidents and exercises, and help strengthen how we respond when it matters most.

• Writing, maintaining and reviewing emergency plans so we’re prepared to respond effectively to incidents.
• Supporting incident management teams during live incidents and emerging events, including communicating with internal and external stakeholders.
• Representing Thames Water at multi-agency meetings and working closely with Local Resilience Forums, local authorities and other resilience partners.
• Designing, delivering and taking part in emergency exercises and training to test our response arrangements.
• Helping ensure emergency plans and activities meet relevant legislative and regulatory requirements, including the Civil Contingencies Act and Security & Emergency Measures Direction.
• Taking part in incident and exercise debriefs, identifying lessons learned and helping embed improvements and best practice across the business.

Working pattern: Hybrid, typically with 3 days in the office and 2 days working from home.

The successful candidate will undertake Counter Terrorism Checks (CTC) through National Security Vetting.

• Strong written and verbal communication skills, with the ability to explain complex information clearly to senior colleagues and stakeholders.
• Previous experience working within utilities, local authorities or incident response background
• Emergency planning, business continuity or multi-agency civil contingencies experience
• Experience developing emergency or crisis plans and designing or delivering tabletop or live exercises would be beneficial
• Knowledge of the water industry or relevant resilience legislation would be beneficial
• Qualifications in resilience, emergency planning, disaster management, environmental science or a related subject also welcomed.

• This role will be paid from £45,250 up to £50,000 per annum depending on skills and experience
• 26 days holiday per year, increasing to 30 with length of service, plus bank holidays.
• Performance-related pay plan directly linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As…