Wellbeing Worker Train Station Project

Wellbeing Worker - Reading Train Station Project

Department: Operations

Employment Type: Part Time

Location: Reading Community Outreach Service

Reporting To: Zahra Akhtar

Compensation: £ 23892.0 per annum (Basic Salary) pro rata plus £880 per annum (geographical allowance) pro rata

Direct Support:
Provide emotional and practical support to individuals in distress referred by station staff, BTP, or those who self-present. Use trauma-informed and de-escalation techniques to promote safety and calm. Support individuals to identify their needs and, where appropriate, develop short-term wellbeing or safety plans. Offer signposting and onward referrals to community mental health, housing, welfare, financial or other social support services.

Escalate immediately to BTP or emergency services in cases of imminent risk to self or others. Maintain professional boundaries and adhere to Together’s safeguarding and lone-working procedures. Carry out initial assessments for other Together services in Reading and Berkshire, ensuring accurate triage, documentation, and referrals. Fixed Term Contract ending on the 30th of June 2026. Part-time 15 hours per week.

£23892.0 per annum (Basic Salary) pro rata plus £880 per annum (geographical allowance) pro rata.

• Establish and maintain relationships of trust with service users, in order to build engagement.
• Support people experiencing mental distress in an empathic, professional manner.
• Help service users to set, prioritise and achieve personal goals, to increase hope, motivation and ambition.
• Work alongside individuals to develop and review robust assessments, safety management plans and personalised recovery support plans.
• Contributing to the protection of individuals from the risk of abuse and self-harm.
• Value the lived experience of service users and enable them to use that experience to support each other and improve their Together service.
• To communicate effectively with individuals from a wide variety of backgrounds including people from marginalised or minority groups.
• To share knowledge, skills and experience within the team while observing confidentiality.
• Work with professionals from other agencies and make onward referrals, linking service users into other community opportunities
• To record and report on activity and outcomes, sharing examples of good practice.
• Make timely records which are concise, accurate, written for the service user to understand, using Together computer-based systems.
• Participate in mandatory and job-related courses, learning activities and a commitment to own continuous professional development.
• Maintain professional boundaries in all aspects of work with service users.
• Work evenings and weekends.

Essential

• Minimum of GCSE or Level II qualification in English, or equivalent
• Experience of working alongside individuals experiencing mental distress and in partnership with them
• Able to establish and maintain a safe environment
• Willing and able to collaborate with colleagues and other organisations
• Basic competence in the use of email and word processing software and computerised systems for service user records and reports
• Demonstrate problem-solving skills relating to housing, welfare benefits, education and relationships
• Able to produce clear records and reports in English
• Experience in supporting vulnerable individuals gained from paid work and/or voluntary and/or life experience
• Lived experience of mental distress
• NVQ Level II in Health and Social Care, or equivalent

Download the PDF to find out more about what you can get out of working for us.

Benefits of Working for Together

Together values and encourages diversity and inclusion within our workforce. We are committed to creating a workplace where you can be your authentic self, welcoming applications from people from diverse communities and backgrounds who share our values. As an employer, we are committed to making any reasonable adjustments during the recruitment process.

Successful candidates will require an enhanced DBS check. To find out more, visit  Together is committed to equal opportunities and non-discriminatory practices. Charity No. 211091