Quality Improvement and Regulation Manager

Quality Improvement and Regulation Manager

This is an exciting opportunity to join the Regulation and Quality Improvement Team at Barchester Healthcare, one of the UK's foremost care providers. As a Quality Improvement and Regulation Manager, you will play a crucial role in supporting the achievement of regulatory compliance and driving continuous quality improvements across the organization. With a focus on reviewing data, providing guidance, and delivering quality improvement initiatives, you will be instrumental in ensuring Barchester's services meet the highest standards.

The Quality Improvement and Regulation Manager will be responsible for planning and delivering the annual Quality Improvement Review (QIR) and support visit schedule, monitoring and analysing data to inform risk‑based responses, providing day‑to‑day support and guidance on regulatory and quality improvement matters, and driving continuous quality improvement through feedback, reporting, and project involvement. The role requires excellent understanding of health and social care regulations, quality improvement strategies, and the ability to review evidence, assess against standards, and communicate effectively.

Barchester Healthcare is a leading provider of care services in the UK, with over 25 years of experience and more than 260 care homes and six independent hospitals. The organisation is dedicated to providing the best possible person‑centred care to elderly and vulnerable people, and is continuously growing and improving its services.

• Plan and deliver against the annual QIR and support visit schedule to ensure the business can deliver good and outstanding quality services compliant with the regulations and Barchester's internal policies, procedures and values.
• Monitor and review data to inform risk‑based responses.
• Provide day‑to‑day central support, advice and guidance to the business on regulatory and quality improvement matters.
• Provide constructive feedback on quality improvement review findings to drive continuous quality improvement.
• Write reports and action plans to drive quality improvement.
• Attend regional meetings to share updates, common themes, and best practices.
• Work on a rota basis on our Regulation Duty Desk function to ensure responses to external stakeholders provide assurances.
• Involve in key quality improvement projects.
• Draft, review and refresh relevant policies and key guidance as required.

• Must have experience in health and social care regulation, quality improvement, registered manager role, or health and social care inspection frameworks.
• Excellent understanding of health and social care regulations, the current regulatory climate and quality improvement strategies.
• Ability to review evidence, assess against required standards and possess excellent analytical skills.
• Confident and enthusiastic about regulation and quality improvement.
• Good communication skills, both written and verbal.
• Positive and solution‑focused attitude.
• Experience of coaching and mentoring.
• Ability to motivate others and drive change and improvement.
• Resilient and flexible.
• Ability to work to Key Performance Indicators and tight deadlines whilst maintaining quality and attention to detail.

As well as a competitive salary, you can expect a bonus, car, laptop, mobile phone, contribution pension scheme, and free training and development. You will have plenty of opportunity to grow your career in a large organisation with a warm and supportive environment.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Depending on experience, salary expectations will be discussed at interview stage.