Compliance Administrator

An exciting opportunity has arisen for a Compliance Administrator to join our dynamic and forward-thinking team at Brookside Group Practice. We are looking for 20 hours over 4 or 5 days a week.

The Compliance Administrator will be responsible for supporting the Compliance Manager with complaints, Quality and Outcomes Framework and health & safety. Also, the Compliance Administrator will be responsible for assisting with running routine reports and updating protocols and policies.

Please note that the post-holder will be required to travel independently between practice sites, meaning own transport is essential.

• Support Compliance Manager with complaints.
• To work alongside the managers who are dealing with complaints and significant events to ensure they are responded to in a timely manner.
• Assist in running reports on our clinical system.
• Assist in producing information for clinical audit, screening and chronic disease management in order to optimise recall and review process.
• Assist the Compliance Manager with completing risk assessments and audits for health and safety and Infection Control.
• Assist the Compliance Manager with ensuring all protocols and polices for health and safety and Infection Control are up to date and available to all staff.

Please refer to the attached job description for further information.

The Practice serves approximately 31,000 patients from our 4 surgeries in Earley, Lower Earley, Winnersh and Wilderness Road.

Due to our size, we value communication and teamwork. We operate a strongly relational team structure and endeavour to listen well, encourage ownership and involvement and enable staff to grow in their individual development. We, therefore, spend a lot of time investing in team meetings and communication across the organisation. We are a member of Berkshire West Clinical Commissioning Group.

We recently won the HSJ (Health Services Journal) Digital Award for our innovative work we've done to refine our triage processes and model of care.

Other key aspects of the Practice include:

Use of Anima to aid triage/consultation

Strong IT and systems including Emis Web, Accu-Rx, DXS, ANIMA Documents

Longstanding Training Practice with GP Registrars, Physician Assistants trainees and others

Opportunities for clinical leadership and development

Specialist gynaecological, dermatology and physio services on site

Our own Primary Care Network, serving 31,000 patients

High Achieving QOF and highly successful PCN

• Support Compliance Manager with complaints.
• To work alongside the managers who are dealing with complaints and significant events to ensure they are responded to in a timely manner.
• Assist in running reports on our clinical system.
• Assist in producing information for clinical audit, screening and chronic disease management in order to optimise recall and review process.
• Assist the Compliance Manager with completing risk assessments and audits for health and safety and Infection Control.
• Assist the Compliance Manager with ensuring all protocols and polices for health and safety and Infection Control are up to date and available to all staff.

Please refer to the attached job description for further information.

• High level or attention to detail and accuracy
• Ability to prioritise, delegate and work to deadlines
• Effective time management
• Able to work in a team and independently
• Able to follow protocols and procedures
• Holds a full driving license and has daily access to a car
• Knowledge of medical terminology

• Motivated & proactive
• Ability to use initiative & judgement
• Forward thinker with a solution focused approach
• Ability to work under pressure

• Good standard of education with excellent literacy and numeracy skills
• Educated to degree level in business or similar

• Minimum of 2 years experience of working in an administrative role
• Previous experience in the NHS or social care or relevant field
• Understanding of GP contractual requirements