Patient Pathway Coordinator

Job Title:

Patient Pathway Coordinator

Location:

Craven Road, Reading, RG1 5AN

Hours:

37.5 hours per week – Monday – Friday mixture of shifts 8am – 4pm & 9am – 5pm

Trust:
Royal Berkshire Healthcare NHS Foundation Trust

Role type:
Temporary for 3 months with possibility of becoming permanent

Reference: 91057

Role details

The post holder will be the point of contact for all administrative issues relating to patients’ pathway of care. The post holder will work as part of a multi-disciplinary team and will provide expertise in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly. The post holder will supervise and allocate work to the PPC team.

Duties & responsibilities

* Process and log all referrals, including paper and Choose and Book, in line with Trust Access & Administration Process Policy and speciality SOP

* Schedule new and follow up appointments, ensuring that capacity is proactively and efficiently used. This includes booking patients into the right clinic to ensure that they are seen by the most appropriate clinician first time and for subsequent follow ups

* Ensure that any diagnostics and investigations that are required as part of the patient pathway have been requested and that the results are available for consultations. This will include those that are carried out at other Trusts

* Co-ordinate appointments and procedures at other hospitals and organisations, where the pathway requires input from these

* Ensure outcomes of clinic attendance have been accurately recorded on EPR by the Patient Pathway Assistant (‘cashing-up’). This will need to be done for those for offsite clinics

* Complete clinic cancellation forms and process according to SOP

* Reschedule outpatient clinics as requested – to be done in line with waiting time targets

* Use the Trust’s medical transcription system and ensure that letters are processed in accordance with SOP

* Liaise with patient records staff, clinical colleagues, other admin teams and other organisations to ensure all medical notes, referral letters, results and discharge summaries are available for outpatient appointments and consultations

* Recognise when patients are on cancer pathways and, liaise with Cancer Services MDT coordinators to ensure patients are handed over appropriately

This role may require you to show evidence of vocational level 3 qualification or at least 2 years relevant experience.

You’ll learn the following whilst working at the trust:

 1. An in depth understanding of the roles and responsibilities involved in working within the NHS

 2. Knowledge of the systems used, to effectively complete your role to the highest standard at all times

 3. A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation

You’ll have the following skills/experience:

* Ability to plan and prioritise own workload and that of the service on a daily basis, working mainly without supervision and using own initiative.

* NHS experience (essential)

* Experience of using Microsoft Office, including Word and Excel

* Reliable and organised paying attention to detail, with excellent interpersonal skills

* Experience of handling patient complaints

As a member of NHS Professionals, you have fantastic benefits:

* Competitive pay rates- work this week, get paid next week

* Essential support when you need it- 24/7 365 days- call us anytime

* Multi locational- work across neighbouring Trusts

* Manage your shifts and timesheets on the go- access your “My Bank” shift portal anywhere, anytime online or through your smartphone

* Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements

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