Medical Secretary

Job Title:

Medical Secretary

Location:

Prospect Park Hospital, Honey End Lane, Reading, RG30 4EJ

Hours:

37.5 hours per week – Monday – Friday 9am – 5pm

Trust:
Berkshire Healthcare NHS Foundation Trust

Role type:
Temporary for 3 months with possibility of becoming permanent

Reference: 91031

Provide administrative support to the Consultant Psychiatrist and relevant medical colleagues (e.g. Speciality Doctor, or doctors in training on placement, working with the Consultant) and the Community Mental Health team. The role is a key member of the support team that enables clinicians to deliver the best possible health and care to our patients

• This role primarily provides support that includes co-ordinating consultant/team diary, typing reports/letters to GPs and other relevant people, registering referrals on the system, answering telephone calls, offering appointments and booking relevant clinic slots for both face to face and digital consultations, sending appointment reminders by text message/tele call, capture clinical activity electronically, check and update patient demographic details, and support other AMHT support staff.
• The post holder will be expected to organise their workload with the Consultants and CMHS and co-ordinate their activities with other administrators and support staff to ensure that an efficient service is provided.
• They will manage the Outpatients Clinics by inputting appointments in advance using the client record system (RiO) and ensuring they are noted in the diary, making sure they do not coincide with other meetings/clinics. Confirming appointments by letter, telephone, SMS.
• Support a consultant with their diary in conjunction with the overall team diary and ensuring that all appointments are appropriately prepared for and electronically captured.
• Assist with incoming phone calls as required, processing enquiries if able, signposting where appropriate, and taking messages when indicated in professionally manner.
• Liaise with patients in the booking and confirmation of attendance at both face to face and digital appointments.
• Provide a polite and efficient reception service for the CMHS when required.
• Check through the clients’ medical notes for appointments and ascertain if any results are required.
• Process training and absence recording in a timely manner.
• Organise meetings, compile and prepare agendas. Type and distribute minutes of meetings and take follow-up action as required.

This role may require you to show evidence of vocational level 3 qualification or at least 2 years relevant experience.

• An in depth understanding of the roles and responsibilities involved in working within the NHS
• Knowledge of the systems used, to effectively complete your role to the highest standard at all times
• A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation

• High level of IT skills to produce quality documentation
• Minute taking skills
• Reliable and organised paying attention to detail, with excellent interpersonal skills
• Audio typing skills
• Microsoft office knowledge

• Competitive pay rates- work this week, get paid next week
• Essential support when you need it- 24/7 365 days- call us anytime
• Multi locational- work across neighbouring Trusts
• Manage your shifts and timesheets on the go- access your “My Bank” shift portal anywhere, anytime online or through your smartphone
• Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements
• Training and development opportunities
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