Receptionist​/Care Navigator

Longfield Medical Centre, a semi-rural training practice, is recruiting a part-time receptionist and care navigator through Primary Care Careers. The post centres on greeting and directing patients, booking appointments and handling queries from patients and outside agencies. It is a 22.5-hour weekly role on weekday afternoons, with contact face-to-face, online and by telephone, in a practice serving around 17,000 patients. Strong IT and administration skills and experience of working with the public will decide fit.

• Greet and direct all patients
• Make appointments
• Answer queries and complaints from patients and outside agencies, signposting to the right staff member
• Accept, issue and hand out letters, completed forms and specimen bottles
• Advise patients on practice procedures
• Register new patients
• Maintain the patient database and records, including photocopying, filing and scanning

• Experience of working with the general public, sensitive and empathic in distressing situations

• Working in a polite, confidential and discreet manner, respecting patients and colleagues
• Strong IT and administration skills with high accuracy and attention to detail

• Working as part of a team

• Previous medical or healthcare receptionist experience

• Competitive rates of pay
• Increased annual leave and loyalty bonuses
• Access to the NHS pension scheme