Medical Receptionist

A Medical Receptionist post at Tower Family Healthcare, a GP practice across four sites around Bury: the town centre, Greenmount, Tottington and Radcliffe. Most of the work is taking patient calls and face-to-face queries at reception, directing people to the right care, alongside appointments, referrals and admin. Shifts run Monday to Friday, 8:00am to 6:30pm, may cover any part of those hours across the sites, and full training is provided.

Five GCSEs including English are required; EMIS and NHS experience are desirable only.

• Support patients by phone and in person, using care navigation to reach the best outcome
• Manage appointments and handle patient enquiries
• Handle messages and process prescriptions
• Manage referrals and liaise with healthcare professionals and external agencies
• Maintain accurate patient records and update patient information systems
• Use clinical systems such as EMIS
• Support clinicians (doctors and nurses), the leadership team and the wider practice team
• Carry out daily checklists and ad-hoc duties to keep the practice safe and running
• Maintain clinical rooms
• Carry out general admin such as filing, photocopying, scanning and typing

• Educated to GCSE level, with five passes at grades A-C including English

• Working in an office environment or with people
• Dealing with people face to face and over the telephone
• Using Microsoft Office software
• Team working

• Verbal and written communication skills
• Keyboard and computer skills
• Organisational skills and attention to detail
• Telephone skills and a pleasant, articulate manner
• Dealing with people professionally, courteously and in a friendly manner
• Strict understanding of, and adherence to, confidentiality

• Reliability and commitment to teamwork
• Flexibility for week, evening and weekend working across sites
• Working in a pressurised environment while keeping a high standard of care
• Prioritising own workloadli>
• Willingness to undertake further training

• ECDL
• RSA Typing
• Experience of working within the NHS
• Experience of the EMIS clinical system
• Knowledge of the NHS and GP practice
• Full UK driving licence
• Working without direct supervision and setting own priorities
• Using own initiative and common sense

• Competitive rate of pay
• Recognised continuous NHS service
• NHS Pension scheme enrolment
• Continued professional development
• Full training provided