Human Resources Operations Specialist

P&C Operations & Advisory Lead | Global HR Transformation

Contract: 12 Months

Travel: Approximately 10% (business dependent)

Start: ASAP

Are you an experienced HR Operations leader with a passion for building world‑class people services?

We are seeking a P&C Operations & Advisory Lead to play a pivotal role in shaping and delivering a new global People & Culture operating model for a major international organisation. This is a rare opportunity to lead the design and implementation of a standalone global HR service delivery function while driving service excellence, operational efficiency, and exceptional employee experience.

• Leading the design and implementation of a global P&C Operations & Advisory model.
• Establishing scalable HR service delivery processes and governance frameworks.
• Managing outsourced partners and third‑party service providers to ensure best‑in‑class delivery.
• Driving performance management, case management, issue resolution, and continuous improvement initiatives.
• Delivering operational insights, workforce planning recommendations, and service metrics to senior stakeholders.
• Leading a global team while managing budgets, risk, controls, and compliance requirements.
• Supporting organisational change activities as part of a significant business transformation programme.

• 15+ years of HR experience with significant leadership responsibility.
• Proven experience leading global HR Operations, Shared Services, People Services, or HR Service Delivery functions.
• Strong background in outsourced service models, vendor management, and service governance.
• Experience designing and implementing HR operating models within complex multinational environments.
• Strong stakeholder management and influencing skills at executive level.
• Knowledge of HR systems, employee relations, workforce analytics, GDPR, and compliance requirements.

This is a high-impact transformation role offering the opportunity to build and shape a global people operations function from the ground up. You'll work with senior leadership, influence strategic decisions, and leave a lasting legacy within a globally recognised business.