HR Advisor

12 MONTH FIXED TERM CONTRACT

The HR Advisor will play a critical role in the People Advice Service team that is responsible for providing a front-line People policy and process advice service to all Thames Water employees and managers. This role requires someone confident; customer focused and has strong knowledge of People processes, policies, and systems.

• Providing a professional front-line advisory service that supports employees and managers with People policy, process and system queries, aiming to resolve as many at the first point of contact as possible.
• Customer-focused advice provided on inbound calls and via email.
• Coaching line managers and employees to find the information they need in the People Portal and FAQs, to support self-service.
• Raising cases in Service Now where the question cannot be quickly resolved.
• Ensuring that the daily short-term sickness and long-term sickness reports are uploaded and actioned in line with the agreed process each morning.
• Working with the wider teams.
• Maintaining case management records to ensure they are clear, concise and in line with GDPR.
• Attending and participating in training/updates about any system policies, processes, or procedure changes.
• Working on the telephone advice service

Base

Location:

Reading - Hybrid

Working Pattern: 36 Hours

• Experience working in a remote and high-volume HR Advisory service using a similar HR service model/approach.
• Customer-focused, with a detailed knowledge of People policies, processes and procedures
• Highly organised and responsive, with an ability to deal with a high volume of queries each day.
• Confident and tenacious, taking ownership of issues to resolution promptly.
• Experience in managing challenging stakeholders.
• An active listener who is naturally inquisitive and able to coach managers and employees to self-serve and/or know when to elevate a case.
• Excellent communication skills, with the ability to adapt and build rapport/provide advice to all levels.

• Competitive salary up to £36,000 per annum, depending on experience.
• Annual Leave - 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays)
• Performance-related pay plan directly linked to both company and individual performance measures and targets
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the…