Payroll Bureau Trainer

We currently have an opportunity to join Ciphr in a brand new role - Payroll Bureau Trainer!

We are all about people  values are trust, service excellence, authenticity, and accountability. We want you to bring your authentic self to work giving you the space to be yourself whether that is creative, outgoing, quiet, courageous, observant or any other attributes you may have. Ciphr welcomes all kinds of people to the team and would love you to come and join us!

Does this sound like you? Take a look below at what we can offer you when you join.

Location:

While this role offers hybrid working, the successful candidate will regularly deliver in-person training, workshops, and academy sessions. Some weeks may require a higher level of office-based attendance at our Reading, Berkshire HQ, to create an exceptional learning experience for new starters and continue developing our talented payroll professionals as legislation and processes evolve.

Our Payroll Bureau function strives for tailored industry-specific solutions, providing the tools and the expertise required to bring accurate, timely, cost-effective payroll to the widest possible range of UK based organisations. Critically, this role will be part of a team who successfully manage end-to-end payroll solutions, offering hosted payroll software as well as fully managed payroll and bureau services. Our objective is to deliver solutions which address our customers’ needs very precisely, ultimately identifying how PBS can optimise an organisations payroll solution.

In this newly-created role, you'll be the driving force behind capability and confidence across our payroll bureau, designing, delivering, and evaluating training that turns technical payroll knowledge into consistently accurate, compliant service. Working alongside managers, and processors, you'll build the induction pathways, learning materials, and coaching support that keep the team current with legislation, software, and customer service standards. This role combines deep payroll expertise with a genuine passion for developing people, raising productivity and quality one skill at a time.

On a day-to-day basis, here's what you'll be doing:

• Deliver induction and ongoing payroll training to new and existing bureau administrators, tailoring delivery to individual learning needs
• Design and maintain training materials, guides, e-learning content, and process
• documentation that stay accurate and easy to use
• Work with our Regulatory Analyst to coach team members on payroll legislation, including PAYE, National Insurance, Statutory Payments, pensions, and RTI requirements
• Assess training needs and identify skill gaps across payroll teams, translating findings into targeted learning plans
• Support payroll system upgrades and deliver the associated training so the team is confident from day one
• Monitor trainee performance and provide constructive feedback working with our Payroll Experience Managers to set clear development plans
• Work closely with Payroll Experience Managers to support employee development and succession planning
• Ensure all training content reflects current legislation and company procedures
• Actively use AI to aid the creation of learning materials in different formats
• Assist in quality assurance activities to identify recurring training requirements and root causes
• Work with the people team to create learning materials and methodology that is consistent with the wider company standards
• Facilitate knowledge assessments that lead to a training sign off process once each team member has developed skills to do the role effectively
• Maintain training records and report on training effectiveness to demonstrate impact

We have some great benefits to reward you for your hard work, do check them…