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Hybrid SaaS Technical Support Analyst; ITIL

Job in Reading, Berkshire, RG1, England, UK
Listing for: Bottomline
Full Time position
Listed on 2025-12-07
Job specializations:
  • IT/Tech
    Technical Support
  • Customer Service/HelpDesk
    Technical Support
Job Description & How to Apply Below
Position: Hybrid SaaS Technical Support Analyst (ITIL)
A leading company in business payments is seeking a Customer Service representative to join their team in Reading. This hybrid role involves diagnosing and resolving customer queries, ensuring high service levels, and working within a structured case management system. Ideal candidates will have experience in customer service, particularly in a SaaS environment, and possess strong communication and problem-solving skills.
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