Senior Manager IT Outsourcing, Airports

Overview

WELCOME TO SITA. At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting‑edge tech to keep operations running like clockwork. We don't just move the world forward—we're proud to be recognized as a Great Place to Work
® by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.

Are you ready to love your job? The adventure begins right here, with you, at SITA.

The Senior Manager IT Outsourcing will lead and manage Airport BU IT Outsourcing service practice, ensuring the design, delivery, and growth of outsourcing solutions across regional geographies. Act as the practice owner, accountable for the strategic development, operational excellence, and commercial performance of outsourcing offerings. Collaborate with GEO teams, Product, Operations, and vendors to deliver high-value, scalable, and cost-effective outsourcing solutions that meet customer needs and Airport BU objectives.

Practice Leadership & Strategy
:
Define, develop, and manage the IT Outsourcing service practice, including service portfolio, roadmap, and growth strategy. Own practice P&L, commercial performance, and operational governance.

Solution Oversight & Design
:
Oversee the design and development of outsourcing solutions, ensuring alignment with customer requirements, operational feasibility, and SITA standards. Ensure solutions can be efficiently implemented “Right the First Time” (RFT) and are fully operationally supported.

Vendor & Partner Management
:
Lead selection, contracting, performance management, and continuous improvement of third‑party service providers. Ensure SLA compliance, operational risk management, and service quality standards.

GEO & BU Engagement
:
Act as the main point of contact for regional GEO teams. Align outsourcing solutions with BU objectives and market requirements, supporting growth and operational efficiency.

Pre‑Sales & Proposal Support
:
Provide strategic input and technical guidance during proposals, RFPs, and customer engagements. Ensure outsourcing solutions are well represented in bid documentation and customer discussions.

Continuous Improvement & Performance
:
Monitor service performance, drive service improvement initiatives, and optimise operational and commercial outcomes. Collaborate with internal stakeholders to ensure lessons learned are incorporated into practice evolution.

• Bachelor’s degree in IT, Business Administration, or equivalent; advanced certifications (ITIL Service Manager, outsourcing/vendor management) preferred
• 10+ years’ experience in IT Services or IT Outsourcing, ideally in a global organization or service provider environment
• Proven track record managing complex outsourcing programmes or service lines, including vendor management, P&L responsibility, and service design
• Strong expertise in Air Transport Industry, IT operations, service management frameworks, and outsourcing governance
• Experience leading and developing high‑performing teams
• Solid understanding of commercial models, budgeting, and operational finance
• Service & Solution Design:
  Define and implement complex IT outsourcing solutions aligned with business and operational needs
• Vendor & Partner Management:
  Select, contract, and manage third‑party providers; ensure SLA compliance and performance
• Business & Commercial Acumen:
  Manage P&L, budgets, and cost optimisation; drive commercial outcomes
• Strategic Thinking & GEO Alignment:
  Translate BU priorities into actionable outsourcing strategies across regions
• Team Leadership & Development:
  Lead, mentor, and build high‑performing technical and operational teams
• Collaboration & Influence:
  Work effectively across BUs, GEOs, Operations, and Sales to align priorities and drive results
• Continuous Improvement & Customer…