Business Support Manager

Business Support Manager

Reading

6-month contract

£510.00 per day Umbrella

Description

Our client is a Global Pharmacutical and biotechnology company and they are seeking a Business Support Manager to join our global clinical operations team. This role will focus on enabling efficient study start-up, monitoring, clinical trial management, and electronic Trial Master File activities, ensuring maximum end-user and external customer satisfaction.

Key Responsibilities:

Participate in cross-functional global project teams, providing expertise and compiling user requirements for system development.
Develop expert knowledge of relevant applications and advise on optimal utilization:
Recommend business rules and system policies/procedures.
Coordinate and perform administration tasks for key tools.
Conduct User Acceptance Testing (UAT) and system validation.
Manage quality checks and housekeeping activities.
Develop system training and support events.
Collaborate with process experts to define feature roadmaps.
Analyse reporting options to support operational plan compliance.
Troubleshoot escalated system issues.
Identify opportunities for application improvements.

Key

Skills:

Strong project management capabilities.
Broad understanding of global clinical operations processes and ability to translate these into integrated IT solutions.
Flexibility to adapt to changing business needs and priorities.
Effective technical and analytical skills to propose innovative solutions.
Ability to collaborate within a multi-cultural, global, matrix organization.
Leadership in cross-functional projects with global impact.
Strong written and verbal English communication skills.

Desired

Skills:

Knowledge of Veeva Vault Clinical