3rd Line - Senior Application Support Analyst

Senior Application Support Analyst / 3rd Line Application Support Specialist

Flexible hybrid working 1 day per month in office

This is an excellent opportunity for an experienced Applications Support Analyst to join a Challenger within the Financial Services sector who have enjoyed unprecedented growth since inception and the launch of a fully digital Microsoft Azure based platform. They have bought together the best capability, technology and people to create a business that challenges conventional thinking and approaches things differently.

What you'll be doing:

As a 3rd Line - Senior Application Support Analyst, you will be responsible for supporting the 2nd Line Application Support Analysts, conducting 3rd line investigations of Problems, be involved in on going project work and feed into the implementation of Dev Ops practices.

Activities:

• Work with Solution Architects and Business Analysts to gather knowledge transfer and feed this into the Application Support leam
• Scheduling training sessions with members of the team to facilitate a shift left
• Investigation and resolution of application incidents and major incidents escalated by 2nd line
• Triaging IT incidents/situations, potentially spanning multiple applications and, impacting multiple business processes - engaging with our IT solution partners and other members of the I team where required
• Gather information on IT service issues and map operational business issues to the underlying application and infrastructure architecture
• Supporting, and where needed, initiating business change within the organisation
• Supporting the evaluation and implementation of new tools and technologies through independent research, prototyping and participation in proof-of-concept activities
• Assess impact of business or technical change on Application Support processes, tools and documentation and deliver necessary change to ensure Application Support team readiness
• Understanding, using and improving operational IT processes and service monitoring. This spans our toolset and processes, service logging and monitoring/alerting tools and Service Desk system
• Business Change:
  Work with Solution Architect and wider I team to support the evaluation and implementation of new tools and technologies through independent research. prototvping and participation in proof-of-concept activities

About You:

Ideally you will have the following experience:

• A strong logical and troubleshooting mind-set, with excellent time management skills
• The ability to understand and extract key information from investigations is essential to diagnosing and resolving incidents
• Enjoys investigating and resolving problems big or small, with a passion for understanding the why and the how
• Able to grasp new concepts quickly and efficiently
• Ability to work remotely with little management supervision
• Positive and enthusiastic approach and a strong team ethic
• Ability to multi-task, be flexible and deal with interruptions and change
• Manage own workload Whilst meeting and exceeding contractual SLAs, KPIs and
• Customer Satisfaction

Technical skills to include some or all of the following:

• API Management
• Messaging / Integration
• Powershell, scripting
• SQL
• Dev Ops / Git
• Networking / DNS / Firewalls
• Power BI

In return you will have the opportunity to make a real difference and be part of a culture that is driven to make life better. Comprehensive benefits include:

Flexible working - ideally hybrid 1 day a month in the office or more if you prefer