Technical Account Manager

Black Duck Software, Inc. helps organizations build secure, high-quality software, minimizing risks while maximizing speed and productivity. Black Duck, a recognized pioneer in application security, provides SAST, SCA, and DAST solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code, open source components, and application behavior. With a combination of industry-leading tools, services, and expertise, only Black Duck helps organizations maximize security and quality in Dev Sec Ops  and throughout the software development life cycle.

Black Duck, the 2025 leader in Gartner’s Magic Quadrant for Application Security, is seeking an experienced Technical Account Manager (TAM) to lead strategic collaboration with our most important customers. TAMs are essential drivers of the customer experience, ensuring our solutions are adopted, embedded into CI/CD workflows, and leveraged to manage software risk effectively.

The Black Duck Technical Account Management team partners with customers to accelerate adoption and maximize the value of our technology. TAMs work closely with internal teams to ensure our solutions are seamlessly integrated into customer pipelines, enabling secure, high quality software development at scale.

At Black Duck, we foster a collaborative and inclusive environment where every team member is empowered to make a difference. We value continuous learning, innovation, and diverse perspectives. Our team thrives on open communication, mutual respect, and a shared passion for excellence. We celebrate wins together and support each other through challenges, creating a strong sense of purpose and camaraderie.

Joining Black Duck means investing in your professional growth. We offer specialized training, mentorship from industry leaders, and opportunities to work on cutting-edge projects. You’ll expand your technical and leadership skills while helping customers transform their software development practices.

• ou’ll Do
  Prioritize, Escalate, and Resolve technical produ
• ct Issues Provide Industry Specific Compliance / Regulatory
• Guidance Role-specific training for developers, testers, product teams, and security admin
• istrators
  
  Drive adoption and integration of Black Duck solutions into customer CI/CD pipelines and development
• workflows
  
  Ensure value realization by optimizing technology usage, managing complexity, and promoting best
• practices
  
  Act as a strategic advisor, aligning with customer business priorities and helping shape their App Sec
• strategy
  
  Advocate for customers internally, orchestrating resources and prioritizing needs to drive
• outcomes
  
  Increase customer efficiency by proactively resolving challenges and enabling faster time
• -to-value
  
  Foster community and knowledge-sharing across customer teams and internal sta

• ou’ll Have
  Strong knowledge of application security, vulnerabilities, and open-sourc
• e licensing
  
  Hands-on experience with CI/CD and D
• evOps tools
  
  Software development experience in languages like C/C++,
• Java, or C#Proven ability to influence and guide customers through technical tra
• nsformation
  
  Excellent communication, relationship-building, and project manage
• ment skills
  
  At least 7 years in a customer-facing tec
• hnical role Ability to travel up to 25
• % as needed
  
  Bachelor’s degree in Computer Science, Engineering, or a related

• alifications
  Successful track record as a TAM, solution architect, or sales engineer in App Sec
• or Dev Sec Ops Security  certifications (e.g., CEH,
• CISSP, CSSLP)
  Experience with enterprise-scale web development and
• microservices
  
  MBA or Master’s degree in a technical or man