IT Hub Desk Level 3 Apprentice

Reading - Clearwater Court - RG1 8DB
, Reading - Kemble Court - RG2 6AD
, Swindon - SN2 2DJ

Job title:

IT Hub Desk Level 3 Apprentice

Division:
Digital

Location:

Reading - Clearwater Court - RG1 8DB
, Reading - Kemble Court - RG2 6AD
, Swindon - SN2 2DJ

Contract type:
Permanent Full/Part-time Apprentice

Hours:

36 Salary: £22,500 Job grade: A Closing date: 06/03/2026

Join us as an IT Hub Desk Apprentice and you’ll gain hands‑on experience supporting the UK’s largest water and wastewater provider, work with expert IT Engineers, and earn a Level 3 Information Communications Technician qualification to launch your IT career.

• IT Stock Management: Organise, track, and support ordering of IT equipment.
• Customer Onboarding: Set up IT for starters and movers, collect kit from leavers, and follow security processes.
• 2nd Line Support: Resolve hardware, software, and peripheral issues; diagnose and escalates when needed.
• Customer
  
  Experience:
  
  Act as a friendly point of contact and identify service improvements.
• Learning & Development: Train, shadow IT Hub Engineers, test new features, and begin learning automation tools.

Location: Base location – Either Clearwater Court Reading, Kemble Court Reading or Swindon

Hours: 36‑hour week over four working days plus one training day

Training and qualification: You’ll train with Firebrand Training
, combining online learning with residential block release at their Wyboston Lakes training centre, with accommodation provided.

Qualification achieved: Level 3 Information Communications Technician Standard

Duration: Permanent contract with a 18‑24 month structured programme

• GCSE Maths and English (grade 9‑4 / A‑C)
• Computer knowledge gained through education or personal experience
• Good communication and time management skills
• Works well within a team as well as independently

• Excellent salary: £22,500 annum
• Annual Leave: 24 days holiday per year, increasing to 28 with length of service (plus bank holidays)
• Performance‑related pay plan directly linked to company performance measures and targets
• Generous Pension Scheme through AON
• Access to a range of benefits for health, wellbeing and finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers, and life assurance

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive.

Thames Water is a unique, rewarding and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.