IT Hub Desk L3 Apprentice

Overview

Ready to kick-start your future career in IT? Join us as an IT Hub Desk Apprentice and you’ll gain hands‑on experience supporting the UK’s largest water and wastewater provider, work with expert IT Engineers, and earn a Level 3 Information Communications Technician qualification to launch your IT career.

• IT Stock Management:
  Organise, track, and support ordering of IT equipment.
• Customer Onboarding:
  Set up IT for starters and movers, collect kit from leavers, and follow security processes.
• 2nd Line Support:
  Resolve hardware, software, and peripheral issues; diagnose and escalated when needed.
• Customer
  
  Experience:
  
  Act as a friendly point of contact and identify service improvements.
• Learning & Development:
  Train, shadow IT Hub Engineers, test new features, and begin learning automation tools.

Location:

Base location – Either Clearwater Court Reading, Kemble Court Reading or Swindon.

Hours:

36‑hour week over four working days plus one training day.

Start date:

September 2026.

You’ll train with Firebrand Training, combining online learning with residential block release at their Wyboston Lakes training centre, with accommodation provided.

Qualification achieved:
Level 3 Information Communications Technician Standard.

Duration:
Permanent contract with a 18‑24 month structured programme.

• GCSE Maths and English (grade 9‑4 / A‑C).
• Computer knowledge gained through education or personal experience.
• Good communication and time management skills.
• Works well within a team as well as independently.

• Excellent salary: £22,500 annum.
• Annual Leave: 24 days holiday per year increasing to 28 with the length of service (plus bank holidays).
• Performance‑related pay plan directly linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know – we’re here to help and support.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.