Data Support Assistant

ECMWF is opening a new position for a Data Support Assistant (B5) in the User Services Section in the Forecast and Services Department.

The Data Support Team plays a vital role in managing the relationships and supporting users of the ECMWF real-time forecast data and archive data (see https://(Use the "Apply for this Job" box below).) as well as users of data and tools provided by the Copernicus Atmosphere Monitoring Service (CAMS, see ) and the Copernicus Climate Change Service (C3S, see ).

In this role you will provide advice and support on data-related queries (e.g. data access issues, data format issues), data delivery and delivery system configuration to users world-wide. As Data Support Assistant, you will work closely with other team members to provide administrative and technical support to users (mainly commercial customers and researchers), which may involve:

• Understanding users’ requirements and make suggestions to users which products to choose
• Going through the process for creating licences between users and ECMWF
• Setting up data delivery and granting access to users
• Handling changes of (data) requirements from users
• Contributing to analyzing technical issues such as data transfer problems
• Carrying out administrative tasks including meeting organisation and reporting

You will be supported by technical experts and scientists  Data Support Team has a set of well-established procedures, which you will use and contribute to improve them continuously. You are also expected to provide feedback to tools developed in-house for supporting users, which includes features such as shopping cart, data request management, and reporting. User queries are handled through a Jira-based ticketing system, with additional support provided via Confluence-based documentation.

Your day-to-day responsibilities in this role are to:

• Handle the set-up, renewals, amendments and terminations of licences
• Support users by finding answers to technical and scientific questions about access to real-time and archive data
• Contribute to reviewing and improving processes and workflows to effectively support users
• Contribute to the development of documentation to support a user self-serve service
• Work with and support other teams in ECMWF to ensure user issues are resolved
• Create presentation and training materials and support training and information events, workshops and webinars.

We are looking for a highly organised individual who enjoys juggling competing priorities and dealing with a variety of tasks. In this role you will have a direct impact on our user community by resolving technical issues and engaging directly with users. Excellent communication and collaboration skills are essential in this role as well as the ability to interact with a diverse range of internal and external stakeholders with a client-oriented approach.

About User Services Section

The User Services Section consists of 25 staff providing support and advice to all users of ECMWF computing, data and software services including Member States, Co-operating States, commercial entities, public users as well as ECMWF. The section comprises a Data Support team and a Computing and Software Support team and is based in Bonn, Germany and Reading, UK.

The European Centre for Medium-Range Weather Forecasts (ECMWF) is a world leader in Numerical Weather Predictions providing high-quality data for weather forecasts and environmental monitoring. As an intergovernmental organisation we collaborate internationally to serve our members and the wider community with global weather predictions, data and training activities that are critical to contribute to safe and thriving societies.

The success of our activities depends on the funding and partnerships of our 35 Member and Co-operating States who provide the support and direction of our work. Our talented staff together with the international scientific community, and our powerful supercomputing capabilities, are the core of a 24/7 research and operational centre with a focus on medium and long-range predictions. We also hold one of the largest meteorological…