ERP Change Lead – SuccessFactors – FTC

Are you ready to lead one of Thames Water’s most significant people-focused transformation programmes?

We’re implementing new cloud-based HR and Expenses systems (Success Factors and Concur) as part of our wider SAP ERP Cloud Apps Programme, and we’re looking for an inspiring ERP Change Lead – Success Factors
, to shape how this change lands across our business.

You’ll help thousands of colleagues prepare for new systems, new processes, and new ways of working — making sure everyone feels informed, supported, and confident through the transition. If you’re driven by purpose, collaboration, and meaningful organisational change, this is a brilliant opportunity to make a real impact.

As the ERP Change Lead – Success Factors, you’ll be responsible for driving the change strategy and ensuring the successful adoption of Success Factors and Concur across Thames Water. You will:

• Lead the change management approach and delivery for Success Factors and Concur, shaping how the transformation lands across People/HR and all Directorates.
• Contribute to programme governance, aligning change activity with programme milestones and SAP Activate methodology.
• Build strong relationships across Directorates and with our Systems Integrator, designing and delivering engagement plans that influence and support change adoption.
• Assess and document change impacts across processes, systems, roles, and behaviours, ensuring stakeholders understand what’s changing and why.
• Create and maintain enterprise‑wide change heat maps to help balance change activity and identify areas at risk of saturation.
• Develop and oversee the Training Strategy, including training needs analysis and monitoring effectiveness.
• Work closely with the Communications Lead to shape clear, consistent, and engaging communication across all channels.
• Lead a network of Change Leads and Champions, empowering them to support change within their areas and share insights from the frontline.
• Track readiness and adoption metrics, escalating risks and supporting resolution where required.
• Support business units through go‑live and stabilisation, ensuring colleagues feel confident and equipped during the transition.

Base location:
Hybrid /Reading

Working pattern or hours:
Full-time - 19–24 month FTC

• A relevant change management qualification (e.g., CCMP or Prosci).
• Demonstrable experience leading change for large-scale programmes, involving SAP Success Factors and Concur.
• Strong stakeholder engagement and communication skills, with the ability to influence at all levels.
• Knowledge of SAP Activate or similar implementation methodologies.
• Experience delivering change impact analysis, training, and communication activities.
• Familiarity with organisational change models such as ADKAR.
• Experience working with cross-functional teams and managing third-party delivery partners.
• An understanding of ERP systems and how they impact people and processes.

• A project management qualification such as PRINCE2 or PMP.
• Experience in benefits tracking, executive reporting, or programme governance frameworks.
• Prior experience working within regulated or complex organisations.

Please attach a covering letter with your CV, outlining how your skills and experience meet the key requirements of this role.

• Competitive salary £61,010 - £75,000 per annum, dependent on experience
• Annual Leave – 26 days holiday per year, increasing to 30 with length of service (plus bank holidays)
• Car Allowance
• Performance‑related pay plan directly linked to company performance measures and targets
• Generous Pension Scheme through AON
• Private Medical Health Care
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks

We’re the UK’s largest water and wastewater company, with more…