Customer-Facing Learning & Development Lead Ireland

Job Title:

Customer Facing Learning & Development Lead UK & Ireland

Location: Reading, UK

Travel: 10-15%

Job Type: Full time

As Customer Facing Learning & Development Lead UK & Ireland within our Customer Facing Learning & Development team, you'll drive the learning strategy that empowers our customer-facing teams across the UK & Ireland to excel.

This is a strategic business partner role where you'll lead a team, manage budgets, and translate global L&D objectives into impactful local learning programs—from product launches and onboarding to certification and capability building.

You’ll work at the intersection of business strategy and people development, ensuring our teams have the skills and knowledge to deliver excellence while meeting compliance and audit standards. Ready to get started?

We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system—and innovative pipeline—enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.

• Partner with global learning teams and local business stakeholders to design and deliver learning strategies that support product launches, onboarding programs, and capability building initiatives
• Ensure all customer-facing employees meet training, certification, and compliance requirements, maintaining readiness for internal audits
• Create and manage the local learning calendar, balancing business priorities with efficient scheduling to minimize time away from core responsibilities
• Deliver engaging face-to-face and virtual training sessions as a qualified trainer, certifying customer-facing employees on key programs
• Monitor training effectiveness through performance indicators and implement improvements based on insights and feedback
• Gather local learning needs and collaborate with global teams, vendors, and compliance partners to translate business goals into practical, impactful learning solutions

• Strong leadership and people development skills— you can inspire, coach, and grow a team while managing budgets and making informed, data-driven decisions
• Excellent stakeholder management abilities— you build productive partnerships across global teams, local business leaders, vendors, and compliance partners
• Project management and coordination expertise— you can juggle multiple initiatives, timelines, and priorities while keeping everything on track
• Confident facilitation skills— you deliver engaging, inclusive training sessions in both face-to-face and virtual settings
• Fluency in English (written and spoken)— essential for collaborating with global teams and creating learning content
• Comfortable with learning technology and platforms— you adapt quickly to new tools and use them effectively to enhance learning experiences

• Help shape the future of care for chronic and complex conditions like aT1D, Type 2 diabetes, transplant, and cardiovascular disease.
• Drive meaningful impact at global scale: our medicines reach more than 100 million people each year.
• Be part of a simpler, digital- and AI-powered business that’s rethinking how we work and engage with the world.
• Turn bold ideas into breakthrough launches, with multiple new therapies planned through 2030 and beyond.
• Stretch your career in a development playground, with opportunities across functions, regions, and the entire product lifecycle.
• Work in a place that combines global scale with local expertise, backed by a strong culture of collaboration and shared purpose.
• Contribute to innovations that improve outcomes, relieve pressure on healthcare systems, and expand access worldwide.
• Join a team that’s not just transforming treatment — but asking what’s next, and making it real.
• Join a workplace where diversity, equity, and inclusion are at the core, with Employee Resource Groups and leadership programs that celebrate every voice.

We are proud to be a Disability Confident Employer
, committed to offering interviews to candidates who request consideration under…